Those who earn the IBM Technical Support Professional Certificate
have completed 7 courses developed by IBM that include hands-on,
practice-based assessments and are designed to prepare learners for
entry-level roles in the field. Learners have a strong foundation in IT
fundamentals, setup and configuration of hardware and software,
programming basics, database fundamentals, cloud computing
concepts, networking and cybersecurity essentials. They can also apply
these skills for supporting customers to troubleshoot and resolve their
technology related issues.
 Official Website Link https://www.coursera.org/professional-certificates/ibm-technical-support
1) Introduction to Technical Support
2) Introduction to Hardware and Operating Systems
3) Introduction to Networking and Storage
4) Introduction to Software, Programming, and Databases
5) Introduction to Cybersecurity Essentials
6) Introduction to Cloud Computing
7) Technical Support Case Studies and Capstone
